Communication Skills

The ability to communicate clearly and effectively in many mediums: by email, verbally, with lists and phone messages, on the phone, and with body language. Communication also includes listening skills and the ability to follow directions and provide feedback. 


Having the right skills and experience for a role is essential – but it isn’t always enough.Employers also want someone who can prove their abilities, know their worth, and actually follow through with their claims. After all, if you’re not sure of yourself, how can they be sure of you?So when it comes to an interview, always exert confidence in your expertise – whether it’s by providing unique examples to prove your skills, maintaining eye contact and a firm handshake, or putting your abilities into practice in roleplays or tests.And remember: it’s not just about what you say, it’s also about how you say it.


Do you wait to be told what to do, or do you lead by example?If you veer towards the latter, you’re probably the proactive worker that most employers are looking for. After all, they don’t always have the time to monitor their employees 24/7, so a team of quick thinkers with a high level of initiative is key to a smooth-running workplace.Luckily, there are a few ways to demonstrate productivity in an interview.Firstly, talk about previous instances that prove you can use your initiative to get things done – whether it’s taking the lead on a project, noticing a mistake and fixing it, or prioritising tasks effectively.Secondly – show an active interest in the role.Asking about the kind of work you’ll be doing and referring back to the job description wherever possible is a great way to demonstrate productivity. It’ll also show you’ve thoroughly prepared, and are passionate about what the job involves.


No matter what the job is, roadblocks will always come up.This means that employers need someone who’s able to deal with them in an optimistic, non-defeatist manner. Not only should they be able to solve problems, they should also be able to learn and grow from failure.Without employees like this, a business will undoubtedly crumble at the first sign of trouble.So how can you demonstrate resilience to an employer? Aside from talking about any hurdles you’ve overcome in the past, it’s also key to draw attention to your determination and dedication to doing well.After all, if you’re passionate about your goals, you’re more likely to do what it takes to get there.


Change is a natural part of business.Not only will employers be looking for someone who’s open to that, they’ll also want someone who can be flexible and adaptable in their work.Whether this means you help out in different departments (for example, in retail), priorities your workloads according to the most up and coming projects, or take on extra duties – adaptability is vital in almost every workplace.This doesn’t mean you have to be totally against routine and familiarity. It just means you need to show you’re open to new things and willing to expand on your knowledge.


Let’s face it, your attitude matters.Even if you’re fully qualified for a job, a negative approach to work can put you at the bottom of the candidate list. Not only will you come across unenthusiastic, you could also imply that you’d rather focus on the bad than the good.And even if you don’t think you’re being negative – anything from the way you talk about previous mistakes or problems to how you answer competency questions can imply a pessimistic attitude.So be careful with your wording, and make sure you focus on the positives in every situation – even if the outcome wasn’t easy to obtain.


Employers want accurate and timely information regarding their business and their employees. Made a mistake? Don’t cover it up, admit it, and learn not to do it again. 

Technical Competency

Most positions require certain skills that are advertised on the Job Posting. If you are hired to perform certain tasks then you should have the skills. Improving your skills along the way is also expected. 

Work Ethic

Be at work on time, do what you were hired to do, meet targets and deadlines and work to the best of your ability. What more could an employer ask? 


Employers and their employees need to react quickly to changing business conditions. Employers need employees who can change gears and adapt as required. 

 Determination and Persistence

Managers will give employees challenging goals but generally they are achievable. The key is to be able to work hard and keep moving forward when you encounter obstacles. 

Ability to Work in Harmony with Co-Workers

Employers and managers like to have people working with them and for them who can get along with their colleagues and who can work with others effectively in different circumstances.

Eager and Willing to Add to Their Knowledge Base and Skills

As businesses change, there is often a need to find out new information, expand knowledge and explore new ways of doing things. People with an interest in learning, and a willingness to pass it on to others, become invaluable. 

Problem-Solving Skills

Companies are looking for people who are motivated to take on challenges with minimal direction. Employees should see when something needs to be done and react accordingly. 


Employers want and need to be able to trust their employees to work professionally to meet the employer’s best interests. Employers do not want to hire people who require close scrutiny or who cannot be trusted to represent the company in public.How can you let an employer know that you have these qualities when you are applying for a job?Provide a resume that uses the words employers are looking for to get their attention.

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